Refund and Cancellation Policy

WYRPlay operates on a recurring paid subscription model with automatic renewal and no free trial. Payments and subscription billing are processed by our payment provider, Waffo.

At the effective date of this policy, subscription checkout is not yet open on the public production service, and no recurring consumer charges are currently incurred. Once subscription checkout is opened, the terms of this policy apply to all WYRPlay subscriptions.

Subscriptions automatically renew at the end of the billing interval shown at checkout unless cancelled prior to renewal.

When subscription checkout is opened, subscribers can cancel online at any time through Account Settings or the Billing section. Online cancellation stops future renewal charges. Cancelling does not immediately terminate access; your paid subscription benefits remain available through the end of the current already-paid billing period.

Subscription charges for an already-started billing period are not automatically refunded on a prorated basis solely because a user decides to cancel during that period.

Refunds are provided under the following recognized exception circumstances:

1. Duplicate charge: An accidental double charge caused by technical or processing error;

2. Unauthorized transaction: A verified unauthorized charge not made by the account holder;

3. Material service failure: A persistent service outage or substantial failure to deliver promised features during the paid period;

4. Billing error: An incorrect amount or erroneous transaction attributable to the service or payment processor;

5. Statutory requirement: Any refund mandated by applicable consumer protection laws that cannot be excluded by agreement.

Public subscription checkout is not currently open in production. When subscription functionality is opened, sign in to your WYRPlay account, open Account Settings or Billing, and select Cancel Subscription. Confirmation of cancellation will be displayed, and no further renewal charges will occur. Deleting your entire account is not necessary to cancel recurring billing.

To request a refund under one of the recognized exceptions, email support@wyrplay.com from your registered account email address. Include the approximate transaction date, amount, and an explanation of the issue. Do not send complete payment-card numbers or security codes by email. Our team will review the request against our policy and applicable consumer laws.

All subscription transactions and refund disbursements are processed securely through Waffo. WYRPlay does not store full payment-card numbers. If you notice an unfamiliar or erroneous charge, please contact support@wyrplay.com promptly so we can investigate and assist before initiating a chargeback.

Nothing in this policy limits or waives any non-waivable statutory consumer rights, mandatory cooling-off periods, or automatic-renewal protections guaranteed under the laws of your jurisdiction.

We may update this Refund and Cancellation Policy from time to time. The effective date at the top indicates the current version.